PatientFi uses two different websites. Most login trouble comes from opening the wrong one. Here’s which is which, and how to fix the usual problems.
Both belong to PatientFi. They use different addresses and different account numbers.
Links go to PatientFi’s official sites. This guide never asks for your login details.
It depends on the portal. See the table below: the 12-digit number is for the Account Portal, and the 10-digit number ending in “000” is for the Payment Portal.
Jump to account numbers ↓They look similar but aren’t interchangeable. Keep both somewhere safe, like a note in your phone.
Your provider can also use your account number to look up your account.
PatientFi has two: the Account Portal at app.patientfi.com for applications and transaction requests, and the online Payment Portal at patientfi.youronlineaccount.com for making payments on active loans.
Open the Payment Portal, choose Login with PatientFi, enter your phone number and type the 4-digit one-time passcode PatientFi sends you. You can also use a username and password.
If you accepted your loan recently, it may not be set up yet. PatientFi says online payments can start 3 to 5 days after you accept, and your Welcome Letter email arrives about 3 to 5 business days after.
The Account Portal uses a 12-digit number created when you apply. The Payment Portal uses a 10-digit number, usually ending in 000, sent in your Welcome Letter email.
Use the password reset page on the Payment Portal, enter your billing account username and follow the steps. Or log in with your phone number and a one-time passcode instead.
PatientFi's help center doesn't describe an online way to do this. Contact its customer support by live chat or at [email protected].
Every figure links to where it came from. Fact-checked October 11, 2026.
Independent guide, not affiliated with PatientFi, Inc. Not financial or legal advice; your loan agreement is the final word.