How do you want to pay your PatientFi plan?

Pay in the online payment portal

1. Open the official payment portal. Type patientfi.youronlineaccount.com yourself, or follow the link in PatientFi’s help center.
2. Log in with your phone. Choose “Login with PatientFi,” enter your phone number, then the 4-digit passcode PatientFi texts you.
3. Choose an amount. Your monthly payment, an extra amount, or your full payoff. There’s no prepayment penalty.
4. Pay by debit card or bank account. Then check the confirmation in your payment history.

Online payments can start 3–5 days after you accept your loan. Your Account Portal at app.patientfi.com is a separate site for applications and transaction requests. Which portal do I need?

Set up automatic payments

You choose how to pay when you accept your transaction in the portal:

Then pick the amount: minimum, suggested or custom. On a 0% promo plan, the minimum won’t clear the balance in time, so pick the suggested payment.

• PatientFi takes 0.25% off your APR when you use autopay, on fixed-rate and promo terms
• The payment processing date must fall before your due date each month
• Payments come from a debit card or bank account (ACH)

Mail a check to PatientFi

Checks are accepted by mail. Write your billing account number and loan ID in the memo so the payment is applied to the right loan.

• Allow up to 5–7 business days after it’s received for processing
• Mail it early enough to arrive before your due date
• On a promo plan, don’t let a slow check be your final payment

Get help from PatientFi

Once your loan is active, PatientFi’s billing team can take payments and talk through problems. Current phone and email details are on PatientFi’s official help center and contact page.

• Reach out before a payment is late; missed payments may be reported to credit bureaus
• Ask about due-date changes on fixed-rate loans, or natural disaster deferral
• Keep a note of who you spoke with, the date, and what was agreed